If you are unhappy with your purchase, please send it back to our distribution center within 30 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. All merchandise returns must be unworn, unwashed, and still, have the original tags attached. We are happy to issue you a refund in the form of a Aued collections E-Gift Card for use on a future purchase on auedcollections.com. E-Gift Cards never expire!.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Fashion Nova and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Aued collections and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
No in-person drop offs will be accepted at our corporate office. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery,Aued Collections will not issue return credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer’s responsibility.Aued collections does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address.
Reserved Rights Regarding Returns
Aued Collections reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Aued Collections reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Aued Collections items sent to us will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a client return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a client, we must ensure the safety, welfare, and comfort of all clients across the globe.
Shoe Return Policy
We want you to be fully satisfied with every item you purchase from Aued Collections. We pride ourselves on being environmentally friendly, therefore we ship all shoes in a stylish eco-friendly bag. If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 30 days after purchase if the following conditions are met:
- All items must be unworn,
- All Items must be in their original packaging.
- You must include the original invoice/packing slip.
We will issue you an E-Gift Card once we’ve received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item.
We will issue you an E-Gift Card and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.
Once we receive your package, we will email you an E-Gift Card in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).